jeannie walters

Interactive and Powerful Customer Service - $0.00

Interactive and Powerful Customer Service

If you don’t know Jeannie Walters – you should.

As the founder and Chief Customer Experience Investigator™ of 360Connext, the only global customer experience consulting firm specializing in Customer Experience Investigation™, Jeannie’s kind of the Steve Jobs of customer service.

Fact: It’s 10 times more expensive to attract new customers than it is to just keep your existing customers happy. 

In this webinar, Jeannie walks you through her processes, and helps you fine tune your customer service practices. She highlights the “usual” definition of customer service, and deconstructs that from the customer’s perspective, an approach that has proven successful in helping business leaders truly understand and empathize with the customer’s perspective.

She introduces you to the raw power of Employee Engagement, one of the pillars of a great Customer Experience. Employees that are valued, well-trained, and empowered to find solutions that fit the unique circumstances of each customer are the keys to the kingdom when it comes to loyalty.

Employees are on the front lines in that retention battle, and Jeannie knows how to find the cracks customers fall through at even the most employee-centered organization.

Jeannie serves up some thoughtful ways to make sure your employees are ready to be the 5-Star Ambassador for your brand experience.

In this webinar, you can expect:

  • Current and relevant examples of powerful customer service
  • Simple tools to begin using immediately to improve communication and service
  • An energetic and interactive session
  • Fun and humor – definitely!

Jeannie WaltersJeannie Walters is the Founder and Chief Customer Experience Investigator™ of 360Connext, the only global customer experience consulting firm specializing in Customer Experience Investigation™, a trademarked process of walking in the customer’s shoes for a truly objective view. She has more than 15 years of experience helping companies improve retention, employee engagement, digital experience and social customer care. Jeannie’s 2012 TEDx presentation’s popularity continues to inspire her and her community to collect microinteractions, which are the small, sometimes unnoticed things that can have a huge impact on the customer experience. 

Jeannie is a member of Faith Popcorn’s Talent Bank and a charter member of the Customer Experience Professionals Association. As a member and speaker for Vistage International, she was Member of the Year in 2007. Jeannie is also a very active writer and blogger, contributing regularly to CustomerThink, Business2Community, Yahoo! Small Business and Social Media Today. She serves as an editorial team member for the Social Media Club, and was recently recognized on the Huffington Post as one of “The Top 100 Most Social Customer Service Pros On Twitter” and as one of the “Top 50 Most Active Influencers in Customer Experience” by Mindtouch.